FAQ

  • A:NDL maintain a strict confidentiality policy with all of our customers. At no time will we ever disclose your name or information to any third party for any reason unless under your consent.
    We also take importance of human rights. Based in Shenzhen and HK, the best economies in China and Asia, our workers are well treated with relatively higher payments than workers in other parts of China, resulting in tremendous raise in our labor costs but a stable team. Labs are open to visit any time.

  • A:The working language is English. Sample order docs can be provided. Each case must be accompanied by a correctly completed prescription. If any information is not clear, we will email to confirm.

  • A:Step 1. Contact us. We will get back to you usually within 24 hours to discuss details and work out a scheme tailored for you. Please provide as much information as possible with the inquiry so we can be specific.
    Step 2. Send the orders. We will guide you through everything. You can start by sending a few cases to us. Call UPS and arrange a pick up, then inform us the tracking number. We will send you an email to confirm what we have received when we receive the package. If it’s a trouble case, we’ll email you a few times during production.
    Step 3. Make an easy payment on time after receiving invoices.
    Step 4. Give feedbacks if any after you receive the cases back.

  • A:To provide better services to you, we recommend you follow these case packaging
    procedures:
    • Use bubble wraps to cover each impression and model. Put wrapped cases into bio-bags.
    • Insert completed prescription(s) into the shorter front pocket of the bio-bags.
    • Please don’t send alginate impressions. Cast the models before you send.
    • Nothing should be loose when box is shaken.
    • Securely seal the box with packaging tape.

  • A:Please refer to our payment Terms and Conditions. Creditcard payment to Paypal is preferred. We require on time payments to all clients.

  • A:Please contact us for your individual solution. We don’t require minimum order while our delivery policies apply.

+86 18098957703
[email protected]